Return and Exchange Policy
Defects or Damaged Items:
- Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: ReturnsGABB@hotmail.com.
- All defects and issues must be notified via email within that 3 day window and must include the order number and images of the issue.
- Any item defects found after 3 days of receiving the shipment will be assessed a 25% restocking fee to be returned.
- We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
As stated during sales, Sale purchases are FINAL SALE and can NOT be returned or exchanged.
Order Alterations, Cancellations, and Shipping Upgrades:
To alter, cancel, or upgrade shipping an order you must email ReturnsGABB@hotmail.com within 1 hour of the order being placed. Alterations, cancellations, and shipping upgrades can only be completed during our standard customer service hours (Monday - Friday 10:00 - 4:00 PM EST). An alteration, cancellation, or shipping upgrade request received after the 1 hour window, or outside customer service hours, cannot be guaranteed and may still ship out per our shipping guidelines.
- Returns must be in original, unused, unworn condition with no defects, no stains, no deodorant, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return. IF THE ITEM DOES NOT MEET THOSE REQUIREMENTS IT WILL BE RETURNED TO YOU AT YOUR COST.
- Final Sale items will NOT be accepted for return. Final sale items meet one of the following criteria:
-Intimates (bralettes) and Jewelry.-Sale items.-Outfit of the Week.
- Please allow up to 5-7 business days to process your return once we receive it.
- Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at our location. For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the amount given. The 15 days starts from the day the order was received by the customer. Returns older than 15 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.
- Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible.
- Exchanges must be made within 15 days of the original purchase date.
- The item you return must meet all of the return guidelines listed above.
- Please contact customer service at: ReturnsGABB@hotmail.com.
- Please provide the order # for faster service and add Exchange in the subject line.
- Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.
- If we have the item to exchange we will do so, if not we will apply a credit to your account, you will get an email stating a credit has been applied, please do not email asking what its for, keep track of your exchanges and returns so you know what it would pertain to.
To ship back your order:
We do not provide free return shipping.
If possible utilize the mailer bag for clothing.
Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended.
Include the original packing slip or your name and email address (one used to place order) in the return. You may ship back multiple orders in the same package as long as you include the packing slips for each order.
Please send your returns to:
Grace & Blossom Boutique Returns
13266 Byrd Dr. Suite Suite 523Odessa, FL 33556
Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.